Privacy policy

What this service processes

We process account details, task instructions, uploaded images and audio, generated media, task status, credit usage, and support requests to operate the service. Payment details are processed by the payment provider; we do not store full card numbers.

Generation providers and storage

Generation requests send the media and instructions needed for your selected mode to the configured AI service providers. Current integrations include Kie and APIMart. Media is stored using Cloudflare infrastructure. Provider retention and processing terms also apply to material sent to them. Do not upload sensitive material that you are not comfortable sending to these processors.

Your media and sharing

Your creation library requires your account. Media delivery uses unguessable asset links so generation providers can retrieve files; anyone who receives such a link may access the file. Do not treat a shared asset URL as a private password-protected document. We do not automatically publish your creations into a public gallery.

You can delete completed creations from your library. Deleting a record does not retract copies already downloaded by you or sent to a provider. Contact support through the account support page to request removal of other uploaded material or your account. Some billing, security, and audit records may need to be retained for operational or applicable legal requirements.

Cookies and analytics

Essential cookies maintain your sign-in, language, and security settings. We use Google Analytics and self-hosted Plausible at app.pageview.app to understand website usage when configured. Nonessential analytics respect the site's consent controls. You can change your choice through cookie settings and browser controls.

Security and use of information

We use access controls, encrypted connections, and restricted provider credentials. No online service can guarantee absolute security. We use information to deliver tasks, maintain balances, prevent abuse, resolve billing issues, and respond to support requests. We do not claim ownership of your uploaded media or sell it as a stock-media collection.

Contact and changes

Use account support for privacy questions or deletion requests. We may update this policy as the service changes; the date above identifies this version.

You can also contact us at support@rapvideolab.com. Include your task or order ID for billing and generation issues.