Refund policy

Failed generation

Confirmed failed tasks return the generation credits to your balance automatically. If a task appears stuck, open support with the task ID before submitting repeated attempts. A completed result with an artistic variation is not a technical failure.

Unused purchases

Request a refund within 7 days of a purchase if none of the purchased credits have been used. Submit the order ID through account support. We review the payment record and return approved refunds through the original payment method. Payment processing times vary by provider.

Billing errors

Report duplicate charges, unauthorized charges, or missing credit grants promptly. We review the order and payment-provider records rather than requiring another purchase to fix the problem. This policy does not limit mandatory consumer rights.

Subscriptions

Cancel future renewals in your billing settings before the next renewal date. Cancellation does not automatically refund prior charges or consumed credits. Renewal charges with no credit usage may be reviewed under the unused-purchase rule above.

You can also contact us at support@rapvideolab.com. Include your task or order ID for billing and generation issues.